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Submit a new enquiry message to Trade Me customer support

Submits a new enquiry message to Trade Me customer support.

URL: https://api.trademe.co.nz/v1/mytrademe/CustomerSupportEnquiry.{file_format}
HTTP Method: POST
Requires Authentication? Yes
Permission Required: MyTradeMeWrite: Maintain your watchlist, answer questions and post comments.
Supported Formats: XML, JSON
Rate Limited? Yes

URL parameters

file_format Enumeration (required) The format of the response.
xml Serialize responses into XML.
json Serialize responses into JSON.

POST Data

<CustomerSupportRequest>

Topic Enumeration (required) Topic
AppFeedback 0 App Feedback
AccountInfo 1 Account Info
PaymentsAndRefunds 2 Payments & Refunds
TradeDisputes 3 Trade Disputes
Buying 4 Buying
Selling 5 Selling
Policies 6 Policies
MessageBoard 7 Message Board
FinancialDisputes 8 Financial Disputes
InappropriateBehaviour 9 Inappropriate Behaviour
SuspiciousBehaviour 10 Suspicious Behaviour
CorporateEnquiries 11 Corporate Enquiries
Message String (required) Message

Returns

<CustomerSupportResponse>

Details on whether the enquiry message was submitted successfully.

Success Boolean Success
Description String or null Description

Example XML Request (switch to JSON) 

<CustomerSupportRequest xmlns="http://api.trademe.co.nz/v1">
  <Topic>AppFeedback</Topic>
  <Message>ABC</Message>
</CustomerSupportRequest>

Example JSON Request (switch to XML) 

{
  "Topic": 0,
  "Message": "ABC"
}

Example XML Response (switch to JSON) 

<CustomerSupportResponse xmlns="http://api.trademe.co.nz/v1">
  <Success>false</Success>
  <Description>ABC</Description>
</CustomerSupportResponse>

Example JSON Response (switch to XML) 

{
  "Success": false,
  "Description": "ABC"
}