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Submit a new enquiry message to Trade Me customer support

Submits a new enquiry message to Trade Me customer support.

URL: https://api.trademe.co.nz/v1/mytrademe/CustomerSupportEnquiry.{file_format}
HTTP Method: POST
Requires Authentication? Yes
Permission Required: MyTradeMeWrite: Maintain your watchlist, answer questions and post comments.
Supported Formats: XML, JSON
Rate Limited? Yes

URL parameters

file_format Enumeration (required) The format of the response.
xml Serialize responses into XML.
json Serialize responses into JSON.

POST Data

<CustomerSupportRequest>

Topic Enumeration (required)

The topic that the message belongs under.
AppFeedback 0

General feedback about the app
AccountInfo 1

Account info
PaymentsAndRefunds 2

Payments and refunds
TradeDisputes 3

Trade disputes
Buying 4

Buying
Selling 5

Selling
Policies 6

Policies
MessageBoard 7

Message board
FinancialDisputes 8

Financial disputes
InappropriateBehaviour 9

Inappropriate behaviour
SuspiciousBehaviour 10

Suspicious behaviour
CorporateEnquiries 11

Corporate enquiries
Message String (required)

The message submitted.

Returns

<CustomerSupportResponse>

Details on whether the enquiry message was submitted successfully.

Success Boolean

Indicates whether the operation was successful.
Description String or null

The description of the error, if the operation failed.

Example XML Request (switch to JSON) 

<CustomerSupportRequest xmlns="http://api.trademe.co.nz/v1">
  <Topic>AppFeedback</Topic>
  <Message>ABC</Message>
</CustomerSupportRequest>

Example JSON Request (switch to XML) 

{
  "Topic": 0,
  "Message": "ABC"
}

Example XML Response (switch to JSON) 

<CustomerSupportResponse xmlns="http://api.trademe.co.nz/v1">
  <Success>false</Success>
  <Description>ABC</Description>
</CustomerSupportResponse>

Example JSON Response (switch to XML) 

{
  "Success": false,
  "Description": "ABC"
}